Customer Care Rep I

The Customer Care Representative I serves as the first point of contact for individuals seeking information about Hope Center Ministries’ faith-based recovery program. This role is responsible for answering inbound calls, capturing prospective resident information, supporting the admissions process, and connecting callers to the appropriate regional admissions staff.

Requirements

• High school diploma or equivalent required
• Previous customer service or call center experience preferred, especially in healthcare, ministry, or nonprofit settings
• Strong communication and interpersonal skills, with the ability to listen empathetically and provide clear information
• Basic proficiency with Microsoft Office Suite and CRM systems (training provided)
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail