Customer Advocate Lead (North America - Remote)

We are seeking a Customer Advocate Lead to lead and empower our US support team to deliver an exceptional customer experience. The successful candidate will manage queue distribution, coach and develop team members, and handle technical troubleshooting.

Requirements

• Experience in customer support in the SaaS industry
• Proven track record of managing chat support queues and improving team metrics
• Strong technical aptitude and interpersonal skills
• Experience coaching and developing team members

Benefits

• Supportive team environment
• Radically transparent culture
• Results-oriented culture
• Complimentary mental health and emotional support
• Peer recognition platform with virtual coins and rewards