Staff Customer Support Advocate (North America - Remote)

We are a remote-only and fully distributed company that builds software for Airbnbs to rent themselves. As a Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations.

Requirements

• Significant (7+ years) experience in customer-facing roles, especially in SaaS.
• Excellence (and a genuine fun!) in frontline customer support with consistent high performance.
• Advanced troubleshooting abilities for complex technical issues.
• Experience balancing daily support responsibilities with strategic initiatives.
• Proven ability to take ownership of strategic initiatives that improve the team and customer experience.
• Experience mentoring team members and driving knowledge sharing.

Benefits

• A supportive, radically transparent, and caring team environment
• Radical transparency
• Caring team environment
• Results and output focused culture
• Total budget for the role is within $96,220.80 - $120,614.00
• Options into the company equity through our $HOST token (RSU's)
• Up to an additional $343,016.00 per year in Performance Share Units (PSUs)
• 35 days off per year
• Complimentary mental health and emotional support with therapists on call through Slack by Spill
• Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards