Field Operations Supervisor
Hotwire CommunicationsHouston, Texas, United States
Posted March 4, 2026
Full Time
About the Company
Hotwire Communications is a national leader in fiber‑optic technology, delivering advanced, customized telecommunications solutions across a wide range of sectors. The company designs and implements high‑performance fiber networks for residential, commercial, senior‑living, hospitality, and campus environments. Its distinctive advantage lies in creating innovative, fiber‑based infrastructures that combine unmatched reliability with tailored performance to meet each customer’s unique requirements. Hotwire’s commitment to precision engineering and customer‑centric design positions it as a trusted partner for organizations seeking scalable, future‑ready connectivity.
Job Description
The Field Operations Supervisor is responsible for ensuring that core service and/or security technicians provide a quality installation and service experience through proper training, supervision, and quality control. The role involves daily supervision of field service and/or alarm technicians, finding opportunities to improve efficiency, and reviewing commercial sales prior to installation.
Requirements
- At least five years of experience in Service, Installation, and supervision of field personnel of core services.
- Experience with security systems is strongly preferred.
- High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred.
- Ability to lead, team build, and support field technicians doing installation and service of all systems.
- At least two years' experience with Hotwire core services and Access Control systems, Camera systems, and IP communications.
- Must have active and clean, non-restrictive, state-issued driver's license in the State where hired.
- Must be comfortable working on a ladder and all heights.
- Ability to work days, weekends, evenings, and holidays and participate with on-call rotation as needed.
Benefits
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks