Senior Account Manager

Hometrack is looking for an experienced Account Manager to join their Data Services division. The role involves strategic account management, retention, and upsell, as well as implementing customer success practices and championing customer relationships. The ideal candidate will have a strong background in B2B account management and customer success, with experience working in a fast-paced dynamic environment.

Requirements

• Indepth B2B Account Management or Customer Success experience
• Proven experience of strategic account management, engaging with and building credibility at a senior level
• The ability to establish and develop strong relationships with customers and internal stakeholders
• A proven track record of managing a renewal pipeline, successfully hitting retention/expansion targets and identifying upsell opportunities
• A data-driven mindset, with the ability to leverage data tools into impactful customer insights
• Experience implementing and executing customer success playbooks
• Excellent communication and presentation skills
• Strong stakeholder management and experience working cross-functionally
• Ability to shape operational processes and define account strategies
• Ability to think innovatively, take initiative and be proactive
• Experience using a CRM system and working with either Google or Microsoft suite

Benefits

• 25 days annual leave + additional days for long service
• Day off for good deed day, and digital detox day
• Cycle to Work and Electric Car schemes
• Free Calm App membership
• Enhanced parental leave
• Fertility treatment financial support
• Group income protection and private medical insurance
• On-site gym in London
• 7.5% employer pension contribution
• Discretionary annual bonus up to 10%
• Talent referral bonus up to £5,000