Part-time Customer Service Representative

Join Houston Ballet as a Customer Service Representative and deliver general Marketplace information to callers. Work in a well-lighted office setting and participate in on-going training for customer service and ballet subject-matter content.

Requirements

• Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window
• Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each
• Answer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston Ballet
• Package tickets for mailing (sealed and stamped with appropriate postage) or Will Call (file, alphabetically, each ticket order within appropriate date and performance time)
• Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance
• Assume responsibility for a $150 cash drawer when working in a box office window
• Process each ticket order through Tessitura
• Provide to management an end-of-day printed detail batch summary developed from Tessitura that balances credit cards, cash, and check transactions
• Participate in on-going training with regard to customer service, Tessitura features, and ballet subject-matter content
• Assist box office managers and marketing department staff as needed in providing assistance for special projects

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan