Patron Services Senior Representative
HOUSTON SYMPHONY SOCIETYHouston, Texas, United States
Posted August 27, 2025
17 - 18
Part Time
About the Company
The Houston Symphony is a premier performing arts organization that delivers world‑class orchestral and classical music experiences to the Houston community. The ensemble, under the artistic direction of Juraj Valčuha, presents a diverse repertoire that includes symphonic classics, pop‑inspired programming, and innovative "Movies in Concert" events, while maintaining a strong commitment to family‑friendly concerts and educational outreach. The organization’s focus on high‑quality live performance, community engagement, and cultural leadership positions it as a leading cultural institution in the region. With a dedicated staff, supportive board, and an ambitious vision for growth, the Houston Symphony continues to enrich lives through music and inspire future generations of musicians and audiences alike.
Job Description
Patron Services Senior Representative provides superior customer service and upholds the Houston Symphony's customer service mission. The role involves processing subscription and single ticket orders, engaging in cross-selling and up-selling, and assisting with training and testing new employees.
Requirements
- Experience in customer service and/or ticket office subscription sales techniques
- Excellent communication skills
- High School Diploma or equivalent, college degree preferred
- Professional demeanor
- Proficient in Microsoft
- Strong initiative and ability to work independently and as part of a team
- Flexibility and the ability to multi-task
- Ability to work evening and weekends, including some holidays
- Knowledge of and interest in classical music preferred