Customer Success Manager

Hover is seeking a Customer Success Manager to partner with Account Executives in driving success across large contractor accounts. The ideal candidate will be responsible for owning customer outcomes, driving adoption and retention, and expanding business growth.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Strategic Program Management
• Experience driving adoption in a multi-product or transactional environment
• Proven experience managing and expanding multi-stakeholder relationships
• Operational excellence with experience executing structured account plans and success frameworks

Benefits

• Competitive salary
• Meaningful equity in a fast-growing company
• Comprehensive medical, dental, and vision coverage
• Unlimited and flexible vacation policy
• Generous paid parental and new child bonding leave
• Mandatory Self-Care Days
• Remote Wellbeing Resources
• Learning opportunities and education support