Howden is a global insurance group with employee ownership at its heart, seeking a New Business Account Handler to support their team in the administration of clients' insurance requirements, including general enquiries, new business quotes, and invoicing of premiums. This role requires a passion for providing excellent service to clients, and previous experience in a sales role is desirable.
Requirements
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Process new business quotes on a daily basis from warm leads.
- Deal with open quotes from a managed team inbox.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross-sell products from other Divisions.
- Liaise with and assist other branches and Group Resources as necessary.
Benefits
- Career progression
- Work / life balance
- Sustainability
- Volunteering