Customer Service Officer
HoyaSingapore, Singapore
Posted January 9, 2026
Full Time
About the Company
Established in 1941 as Japan's first specialty manufacturer of optical glass, HOYA has expanded into diverse business areas including Information Technologies, Eye care, Medical, and Imaging Systems. The company is known for its opthalmic, crystal, and glassdisk products, leveraging advanced optics technologies to innovate in information technology and enhance lifestyles. HOYA's corporate mission is to create a world where all can enjoy the good life in harmony with nature.
Job Description
Customer Service Officer will provide a friendly and professional service, handling a high volume of calls, and ensuring customer satisfaction and smooth customer journey.
Requirements
- Manage incoming phone calls and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Resolve customer product or service issues and escalate customer problems to supervisor or support teams.
- Process incoming orders via phone, email, fax, and online ordering systems, and ensure proper tracking on orders.
- Coordinate with internal departments and external parties to ensure timely delivery and smooth operations.
