Customer Experience and Product Operations Specialist
HoYoverseSingapore, Singapore
Posted September 3, 2025
Full Time
About the Company
HoYoverse is a leading developer of immersive anime-style mobile games, including Genshin Impact and Honkai: Star Rail. Committed to fostering a global community centered around creativity and inclusivity, the company pushes technological boundaries in areas like cel shading and cloud gaming. With offices worldwide, HoYoverse continues to expand its content production, technology research, and publishing efforts.
Job Description
HoYoverse is seeking a Customer Experience and Product Operations Specialist to improve customer support, automation, and process efficiency. This is a structured, not customer-facing role, requiring the ability to operate across functions and drive initiatives from ideation to rollout. The role focuses on optimizing customer support workflows and fostering an enthusiastic community.
Requirements
- 5+ years of experience in customer experience, operations, or related business functions.
- Proven track record of improving complex service operations or driving impactful projects across teams.
- Strong project management skills with a hands-on, get-things-done mentality.
- Exposure to AI-based support tools, automation, or digital CX transformation is a strong advantage.
- High learning agility, adaptability, and the ability to thrive under pressure.
Benefits
- Competitive salary
