Advanced Customer Engineer - Critical Account Team

The Advanced Customer Engineer - Critical Account Team role at Hewlett Packard Enterprise is responsible for working with the company's largest and most important customers, primarily in the Critical Account Program. The role involves senior level case oversight/review, facilitating software engineering needs, and remote and/or fly and fix support for customers. The ideal candidate will have a deep understanding of enterprise networking, excellent technical skills, and outstanding communication skills. The position requires approximately 10-40% travel as required to do onsite troubleshooting in customer environments.

Requirements

• Working with our Critical Account Program customers acting as the senior technical resource
• Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct.
• Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
• Build strong customer relationships and become a trusted advisor.
• Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust.

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion