Technical Solutions Engineer

Technical Solutions Engineer job at Hewlett Packard Enterprise in Tel Aviv, Israel. The role involves solving complex technical issues, providing customer support, and mentoring team members. The ideal candidate has a first-level university degree, 5-7 years of experience in relevant technologies, and advanced knowledge of software and hardware. The company offers a comprehensive suite of benefits, personal and professional development opportunities, and an inclusive work environment.

Requirements

• First Level University degree in technical or non-technical field
• 5-7 years of experience in relevant technologies and customer environments
• Advanced knowledge of software and hardware
• Excellent verbal and written communication skills
• Advanced troubleshooting skills
• Excellent analytical and problem-solving skills
• Knowledge of multiple product lines
• Advanced proficiency with case management databases and tools
• Superior customer service skills
• Phone and remote support experience
• Ability to mentor new agents
• Ability to train peers on solutions
• Ability to take full ownership for resolution with escalated customers
• Ability to lead technical action plans
• Highly developed knowledge of more complex solutions

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion