customer service officer
HR Plus (Talent) LimitedHong Kong, Hong Kong SAR, Hong Kong
Posted January 6, 2026
Full Time
About the Company
HR Plus (Talent) Limited is a premium recruitment firm that partners with senior executives across diverse industries to deliver strategic talent solutions. Rather than a transactional sales model, the firm operates as a consultative talent‑management adviser, focusing on long‑term client success and bespoke recruitment strategies. Its experienced team of industry specialists drives high‑performance placements, while a strong culture of learning and development ensures both client and employee growth. HR Plus’s commitment to partnership, expertise, and continuous improvement sets it apart as a trusted partner for executive‑level talent acquisition.
Job Description
Our client is a prominent player in the insurance industry, serving over 10 million customers across multiple rapidly growing insurance markets. We are seeking a Customer Service Officer to join our team, providing effective solutions to inquiries and concerns regarding life and general insurance for customers and agents.
Requirements
- Matriculated or above qualification
- Minimum of 2 years of customer service experience
- Possession of Paper I, II, III & V of IIQE and LOMA qualifications
- Excellent communication skills in English and Chinese
- Proficiency in Mandarin is a definite advantage
- Strong problem-solving and active listening abilities
Benefits
- 20 Days Annual Leave + 1 Day Birthday Leave
- Competitive Bonus (Target 2.5 months)
- Work-life balance
- Includes medical package (includes family)
- Exposure to customer services
- Convenient location near MTR