SME Mainframe Operations & Message Automation
HR WaysLondon, England, United Kingdom
Posted January 6, 2026
Contract / Temporary
About the Company
HR Ways is a global tech and digital recruitment agency that delivers fast placements and quality onboarding for leading software and digital firms. The firm offers a full suite of HR services—including recruitment, payroll, Employer of Record (EOR), salary surveys, and technical interview assessments—to support both employers and candidates. HR Ways distinguishes itself through rigorous testing, data‑driven industry insights, and intensive training and mentoring programs that equip candidates for high‑impact roles. With a monthly engagement of over 5,000 professionals, the agency actively matches top talent with disruptive opportunities worldwide, fostering career growth and organizational success.
Job Description
The SME Mainframe Operations & Message Automation role is critical in ensuring timely and quality resolution of escalations and incidents, driving customer satisfaction, and enhancing operational efficiencies.
Requirements
- Proficient understanding of Mainframe Automation and Message Automation processes
- Strong analytical skills for incident resolution and performance reporting
- Excellent communication and presentation skills to liaise with business stakeholders effectively
- Familiarity with creating and maintaining Standard Operating Procedures and documentation