Account Manager (B2B SaaS)

Manage B2B SaaS clients, drive customer retention and upsell opportunities, and partner with clients to understand business needs. Ensure successful onboarding, product adoption, and ongoing engagement.

Requirements

• Manage a portfolio of B2B SaaS clients
• Drive customer retention, renewals, and upsell/cross-sell opportunities
• Partner with clients to understand business needs
• Ensure successful onboarding, product adoption, and ongoing engagement
• Coordinate with internal teams to address client needs
• Conduct regular business reviews and performance check-ins
• Monitor account health and satisfaction levels
• Manage commercial discussions including pricing and contract amendments
• Maintain accurate account records and forecasts