URGENT!! Customer Service Representative (MOA, Pasay)
HRTXPasay, Philippines
Posted January 6, 2026
Full Time
About the Company
HRTX, or Health ResearchTx, partners with the U.S. Department of Defense Military Health System to conduct large‑scale, retrospective real‑world evidence research using longitudinal electronic health records. The company leverages proprietary technology and exclusive access to DoD clinical data to transform health outcomes debates from opinion into empirical fact. By collaborating with academia, pharmaceutical firms, and other government agencies, HRTX bridges commercial and governmental expertise to accelerate evidence‑based insights that improve patient outcomes and reduce costs. Its unique combination of deep data access, advanced analytics, and cross‑sector partnerships positions HRTX as a leader in turning complex clinical questions into actionable, data‑driven solutions.
Job Description
Handle inbound and outbound calls, emails, or chats to assist customers with inquiries, concerns, or complaints. Resolve customer issues efficiently and professionally, ensuring high customer satisfaction.
Requirements
- Provide accurate information regarding products, services, billing, and policies.
- Document customer interactions and transactions in CRM or internal systems.
- Process orders, returns, refunds, and other account-related requests.