In this role, you will assist members, staff, and third parties with general aspects of motor vehicle titles and liens for the credit union. Manage an assigned queue of newly originated vehicle loans requiring lien perfection. Collect and process required documentation for submission to third-party for lien perfection. Research and resolve lien perfection issues and problems. Work directly with credit union members to assist them with lien perfection and vehicle registration issues.
Requirements
- Effectively manage assigned queue to maximize productivity and meet or exceed goals.
- Review account history and evaluate appropriate next steps to resolve the unperfected lien status.
- Communicate directly with members and effectively discuss resolution options.
- Collect and review documents associated with perfecting liens.
- Coordinate with third-party business partners to facilitate lien perfection.
- Review original loan documents and current credit reports for skip tracing to locate members.
- Ensure compliance with internal policy and procedures.
- Utilize all existing phone numbers, residence, and employer information to contact members.
- Update address, phone, employment, and residence info as needed.
- Notify senior staff or manager of serious risk issues or concerns on an account.
- Aid members and staff in resolving MVD title/lien/registration related issues.
- Timely and accurate submission of internal MVD packages to appropriate agencies.
- Accurately document all actions taken regarding lien perfection and title work.
- Research each secured paid-off loan to determine where and when the lien release is to be sent.
- Document research findings within the core system.
- Prepare paper titles for lien release, notary, and mailing.
- Release electronic liens through applicable online system to the appropriate party.
- Research and resolve a monthly error report from third party providers.
Benefits
- Generous Paid Time Off Policy
- 401(k) plan
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
- Life and Disability Insurance
- Competitive Wage and Professional Development
- Educational Assistance
