CSM Team Lead (Customer Success Corporate) Interim (f/x/m) - Berlin based

TELUS Health is looking for an interim CSM Team Lead (Customer Success Corporate) for an 18-month term. The role involves leading and growing the Corporate Customer Success team, driving revenue-centric decisions, and ensuring excellence in client experience.

Requirements

• 4–5 years of experience in a client-facing team within a revenue-driven organisation
• 2–3 years of experience in a leadership or team lead role
• Proven track record of growing a client portfolio and driving customer success outcomes
• Experience working with cross-functional teams, especially with Product and technical departments
• Tech savvy with strong CRM experience and comfort working with tools to manage pipeline and customer data
• Experience with SaaS organizations (ideally in scaling environments)
• C1 level German required (fluent written and spoken)

Benefits

• Additional health insurance coverage for 900 EUR per year
• 30 days of remote work allowance
• Up to 33 days annual vacation allowance
• Subsidy for your UrbanSportsClub membership
• 70 EUR monthly cashback to cover daily expenses
• 500 EUR yearly personal learning and development budget
• Self-development days allowance
• Team events and company events
• Referral bonus for employees