TELUS Health is looking for an interim CSM Team Lead (Customer Success Corporate) for an 18-month term. The role involves leading and growing the Corporate Customer Success team, driving revenue-centric decisions, and ensuring excellence in client experience.
Requirements
- 4–5 years of experience in a client-facing team within a revenue-driven organisation
- 2–3 years of experience in a leadership or team lead role
- Proven track record of growing a client portfolio and driving customer success outcomes
- Experience working with cross-functional teams, especially with Product and technical departments
- Tech savvy with strong CRM experience and comfort working with tools to manage pipeline and customer data
- Experience with SaaS organizations (ideally in scaling environments)
- C1 level German required (fluent written and spoken)
Benefits
- Additional health insurance coverage for 900 EUR per year
- 30 days of remote work allowance
- Up to 33 days annual vacation allowance
- Subsidy for your UrbanSportsClub membership
- 70 EUR monthly cashback to cover daily expenses
- 500 EUR yearly personal learning and development budget
- Self-development days allowance
- Team events and company events
- Referral bonus for employees