Customer Service Officer

We are seeking a Customer Service Officer to join our Customer & Strategy team. The successful candidate will provide excellent customer service from any frontline touchpoint, manage complaints and enquiries, and develop positive working relationships with other business units. A strong commitment to social justice and inclusion is required.

Requirements

• Commitment to quality customer service provision
• Excellent data entry skills and intermediate computer skills
• Understanding of cashiering processes for reconciliation and balancing of financial transactions
• Demonstrated flexibility, resilience and adaptability
• Strong customer focus and ability to manage time and prioritize tasks
• Ability to ensure all enquiries are dealt with in a professional manner
• Ability to exercise initiative and find solutions to problems

Benefits

• Competitive salary package
• Professional development opportunities
• Supportive work environment