Manager, Customer Service
Hunters International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
Posted January 5, 2026
Full Time
About the Company
Hunters International Sdn Bhd delivers end‑to‑end human resources solutions for organizations of all sizes, specializing in executive and permanent recruitment, flexible staffing, and comprehensive HR outsourcing. The company combines a talent‑acquisition expertise with robust HRIS, payroll, and compliance services, enabling clients to streamline workforce management and focus on strategic growth. Its distinctive value lies in customized, data‑driven solutions, a dedicated team of seasoned consultants, and a culture of integrity and partnership that supports long‑term success.
Job Description
The Customer Service Manager is responsible for overseeing and leading the customer service team to ensure exceptional customer experiences. This role involves managing day-to-day operations, addressing customer inquiries and concerns, and fostering a positive and productive work environment within the team.
Requirements
- Supervise and guide a team of customer service representatives
- Handle escalated customer inquiries, complaints, and feedback
- Analyse existing customer service processes and identify opportunities for improvement
- Establish and monitor key performance indicators (KPIs) for the customer service team
- Maintain open and effective communication channels within the customer service team and across departments
- Utilize customer feedback and surveys to identify areas for improvement and implement strategies to address concerns
- Assist in budget planning for the customer service department, including resource allocation and technology investments