Product Support Specialist- IRE

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. We protect all businesses with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application.

Requirements

• Provide initial partner support and convey resolutions to customers
• Walk customers through problem-solving processes and provide assistance
• Assess customer issues and properly escalate incidents as needed
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customer expectations
• Recommend changes to internal and customer-facing documentation where needed
• Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

Benefits

• 100% remote work environment
• New starter home office set up reimbursement
• Generous personal leave entitlements
• Digital monthly reimbursement
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth