Managed Services Oracle EPM Cloud Senior Associate

Join our team as the expert you are now and create your future. The Managed Services Sr Associate - Oracle EPM will contribute to the delivery of managed services for our Oracle EPM Cloud clients.

Requirements

• Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
• Provide support to the Oracle-managed services team, including troubleshooting and problem resolution.
• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Monitor service performance metrics and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
• Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
• Prepare and present regular reports on service performance and client satisfaction to senior team members.