Join Hushabye Nursery and be part of a team dedicated to making a difference in the lives of substance-exposed babies and their families. Together, we can build a brighter future for every child.
Requirements
- Act as the primary liaison for referrals, managing the admissions process from initial contact to program entry, including scheduling and facilitating consent forms.
- Screening assessments, strengths-based needs assessments, and treatment plans with measurable goals.
- Assign clients to appropriate clinicians and case managers, facilitating enrollment into Hushabye Nursery programming.
- Ensure timely and accurate documentation in compliance with HIPAA regulations.
- Work directly in partnership with the Engagement Administrator to support with developing and maintaining relationships with community and medical partners, particularly those working with pregnant women and families with Substance Use Disorders (SUD) and Opioid Use Disorders (OUD).
- Attend local and state collaborative meetings to enhance care coordination and support for clients as needed.
- Serve as an advocate for clients, attending court, making hospital visits, and Department of Child Services (DCS) meetings as needed.
- Manage patient financial responsibilities, including processing and recording payments according to company and insurance policies.
- Utilize EMR and CRM systems to manage client engagement, track assessments, and update client records.
- Maintain data accuracy within the CRM, ensuring client information is current and correct, and provide coaching to staff as needed.
- Generate reports from the CRM to monitor and report on engagement conversions, program participation, and other relevant metrics.
- Facilitate and support group education and support sessions using evidence-based and trauma-informed care approaches.
- Address clients' recovery and parenting journeys through structured group interventions and educational programs.
- Provide care in a supportive, compassionate, and non-judgmental manner, respecting clients' diversity and rights.
- Assist clients in navigating their care and accessing needed resources.
- Greet families, answer phones, and manage multi-line phone systems with strong communication skills.
- Adhere to professional standards, state laws, and organizational policies, including reporting child abuse or neglect as required.
- Complete required orientation, continuing education, and additional tasks as assigned by senior leadership.
- Maintain flexible hours to accommodate evenings, weekends, and on-call coverage as needed.
- Other duties as assigned.
Benefits
- Medical, Dental, and Vision benefits
- Health Savings Account
- 403(b) Retirement with match
- Free Employee Assistance Program
- Free Telehealth
- Paid holidays
- Paid Time Off/AZ Sick Leave
- Dependent Care FSA
- Life Insurance
- Competitive pay
