Call Centre Manager

We’re hiring a Client Success Agent (Call Center Operations & Analytics) for a fully remote role supporting multiple call center clients, with responsibilities including call center management, client onboarding, and operational excellence.

Requirements

• Proven experience in call center operations, BPO management, or workforce management
• Background in client success, account management, or customer support roles
• Hands-on experience working with performance metrics and operational data
• Data Analytics: Advanced Microsoft Excel skills (pivot tables, reporting, trend analysis)
• Communication: Strong verbal and written English skills (client-facing role)
• Organisation: Ability to manage multiple clients and workflows simultaneously
• Problem-Solving: Analytical thinker with a proactive, solution-oriented mindset

Benefits

• Fully Remote
• Career Growth
• Peer Community
• Ongoing Support
• Tailored Compensation