Network Support Engineer

We are seeking a highly technical Network & VoIP Support Specialist with strong hands-on troubleshooting expertise to diagnose and resolve network and VoIP issues.

Requirements

• 3+ years of experience in Network Support, IT Infrastructure Support, or VoIP Support roles.
• Proven hands-on troubleshooting experience using the OSI model methodology.
• Strong analytical thinking and structured troubleshooting approach.
• Excellent verbal communication skills for client-facing technical discussions.
• Experience with ticketing systems and SLA-driven environments.

Benefits

• Competitive salary: Based on experience and skillset
• Fully remote: Work from anywhere in LATAM with international teams
• Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime
• High-impact role: Your expertise directly contributes to business continuity for SMB clients
• Ongoing learning: Exposure to the latest in VoIP, networking, and telecom technology
• Work with purpose: Join a team obsessed with reliability, customer success, and innovation