Network Support Engineer

We are seeking a highly technical Network & VoIP Support Specialist with strong hands-on troubleshooting expertise. This role is ideal for candidates who excel at diagnosing and resolving connectivity issues across the OSI model, TCP/IP stack, DNS/DHCP environments, firewall configurations, and enterprise VPN infrastructure.

Requirements

• 3+ years of experience in Network Support, IT Infrastructure Support, or VoIP Support roles.
• Proven hands-on troubleshooting experience using the OSI model methodology.
• Strong knowledge of TCP/IP, subnetting, DNS, DHCP, NAT, VLANs, and firewall rule management.
• Experience managing and troubleshooting VPNs, SD-WAN solutions, and Cisco Meraki environments.
• Familiarity with SIP protocols and VoIP systems.
• Experience working in a high-volume inbound/outbound call support environment.
• Strong analytical thinking and structured troubleshooting approach.
• Excellent verbal communication skills for client-facing technical discussions.
• Experience with ticketing systems and SLA-driven environments.

Benefits

• Competitive salary: Based on experience and skillset
• Fully remote: Work from anywhere in LATAM with international teams
• Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime
• High-impact role: Your expertise directly contributes to business continuity for SMB clients
• Ongoing learning: Exposure to the latest in VoIP, networking, and telecom technology
• Work with purpose: Join a team obsessed with reliability, customer success, and innovation