Assistant Front Office Manager
HyattCarlsbad, California, United States
Posted April 7, 2026
70000 - 75000 USD
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts across more than 75 countries. The company offers a diverse portfolio of brandsā from upscale Park Hyatt and Grand Hyatt to lifestyle-focused Andaz, Alila, and Thompson, as well as inclusive resorts under the Inclusive Collectionācatering to a wide range of traveler preferences. Hyattās integrated services include the World of Hyatt loyalty program, destination management through Amstar DMC, and technology solutions via Trisept. With a focus on personalized guest experiences, sustainable operations, and a culture of care, Hyatt differentiates itself by blending luxury, innovation, and community engagement across all its properties.
Job Description
The Assistant Front Office Manager at Alila Marea Beach Resort will oversee the daily operations of the front desk, concierge services, and PBX operations, providing leadership and support to a team of dedicated professionals. Exceptional attention to detail, excellent interpersonal skills, and passion for delivering exceptional guest experiences will be essential to the success of this role.
Requirements
- Adhere to Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our colleagues and guests.
- Ensure that all guests receive a warm and personalized welcome, maintaining the resort's reputation for exceptional service according to Forbes service standards.
- Manage guest accounts and billing accurately and efficiently.
- Supervise and lead a team of front desk agents, concierge staff, guest experience coordinator, and bellmen.
- Monitor and ensure the accuracy of guest information and reservations in the property management system.
- Foster a culture of teamwork and collaboration within the front office department and across other resort departments.
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Vacation days
- Sick leave
- Holiday pay
