Front Desk Agent
HyattColorado Springs, Colorado, United States
Posted March 30, 2026
34000 - 34000 USD
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating more than 1,000 hotels and resorts in over 75 countries across six continents. The company offers a diverse portfolio of brands—ranging from luxury properties like Park Hyatt and Grand Hyatt to lifestyle collections such as Andaz, Alila, and Hyatt Centric—catering to a wide array of traveler preferences from upscale accommodations to all‑inclusive resorts. Hyatt differentiates itself through a commitment to personalized service, innovative experiences, and the World of Hyatt loyalty program, which rewards guests with exclusive benefits and seamless cross‑brand travel. The organization also supports a range of operational services—including technology, destination management, and vacation ownership—through subsidiaries such as Trisept Solutions and ALG Vacations. With a culture that prioritizes caring for people and fostering professional growth, Hyatt attracts talent who thrive in a collaborative, service‑centric environment.
Job Description
Cheyenne Mountain Resort is seeking Front Desk Agents to provide exceptional service and create memorable experiences for guests. The role involves registering guests, communicating hotel services, and responding to inquiries.
Requirements
- Bringing your unique personality to our team of dedicated Front Office Hosts
- Increasing guest satisfaction scores by creating connections with our guests
- Taking ownership in providing a memorable experience
- Taking care of internal as well as external phone calls
- Addressing guest complaints and requests in a timely manner
- Being pro-active in working towards achieving our team and hotel goals
- Must be able to work in a fast-paced environment
- Ability to work a flexible schedule during the week, including weekends and holidays
Benefits
- Medical/Dental/Vision Insurance
- Health Savings Plan and Flexible Savings Plan with Medical Coverage
- Colleague Discounted Room Rates
- 12 Complimentary Room Nights (based on availability)
- Paid Time Off
- 2 Floating Holidays
- 8 Paid Holidays
- Growth Opportunities
- Referral Bonus
- Recognition & Rewards
- Basic Life Insurance
- Sick Days
- Friends & Family Room Rates
- 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
- Employee Stock Purchase Plan (5% discount)
- Complimentary Parking
- Complimentary Meal During Each Shift
- Employee Assistance Program (EAP)
- Hyatt Property Restaurant/Coffee Shop Discount
