Front Office Manager
HyattJacksonville, Florida, United States
Posted March 20, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating more than 1,000 hotels and resorts in over 75 countries across six continents. The company offers a diverse portfolio of brands—ranging from luxury properties like Park Hyatt and Grand Hyatt to lifestyle collections such as Andaz, Alila, and Hyatt Centric—catering to a wide array of traveler preferences from upscale accommodations to all‑inclusive resorts. Hyatt differentiates itself through a commitment to personalized service, innovative experiences, and the World of Hyatt loyalty program, which rewards guests with exclusive benefits and seamless cross‑brand travel. The organization also supports a range of operational services—including technology, destination management, and vacation ownership—through subsidiaries such as Trisept Solutions and ALG Vacations. With a culture that prioritizes caring for people and fostering professional growth, Hyatt attracts talent who thrive in a collaborative, service‑centric environment.
Job Description
The Front Office Manager is responsible for the operation of the hotel's Front Office, staff training, and guest services personnel. They must possess strong communication skills and leadership abilities to ensure guest satisfaction.
Requirements
- 4 years or more of progressive hotel Rooms Management experience
- With opening hotels, previous hotel pre-opening experience preferred
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan
- Life insurance
