Guest Service Associate
HyattJapan
Posted January 15, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in 75 countries under a portfolio of brands that range from luxury to all‑inclusive and boutique collections. The company’s core focus is delivering personalized guest experiences that enable people to be their best, supported by its World of Hyatt loyalty program, technology solutions, and destination‑management services. Hyatt’s distinctive value lies in its diverse brand mix—spanning the Timeless, Boundless, Independent, and Inclusive collections—combined with a strong commitment to care, innovation, and sustainable growth. Employees thrive in a culture that prioritizes guest satisfaction, collaboration, and continuous improvement, making Hyatt a sought‑after employer in the hospitality industry.
Job Description
Join the globally expanding Hyatt Global Care Center and support guests with their hotel reservations. This role primarily involves assisting customers residing in Japan with booking accommodations at Hyatt Group hotels worldwide, responding to general inquiries, and providing support to World of Hyatt loyalty program members.
Requirements
- No prior experience required
- Strong communication skills in Japanese
- English proficiency is a plus
- TOEIC score of 800 or higher is eligible for a language allowance
Benefits
- No night shifts
- Minimal overtime
- Additional allowances for working on national holidays and during the New Year period
