Guest Service Officer - Concierge, Park Hyatt Kuala Lumpur
HyattKuala Lumpur, Malaysia
Posted January 15, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in 75 countries under a portfolio of brands that range from luxury to all‑inclusive and boutique collections. The company’s core focus is delivering personalized guest experiences that enable people to be their best, supported by its World of Hyatt loyalty program, technology solutions, and destination‑management services. Hyatt’s distinctive value lies in its diverse brand mix—spanning the Timeless, Boundless, Independent, and Inclusive collections—combined with a strong commitment to care, innovation, and sustainable growth. Employees thrive in a culture that prioritizes guest satisfaction, collaboration, and continuous improvement, making Hyatt a sought‑after employer in the hospitality industry.
Job Description
Provide excellent and consistent service to guests, ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of hospitality, and working closely with the concierge and front office teams.
Requirements
- Malaysian Citizenship or Permanent Residence of Malaysia
- University degree or diploma in Hospitality or Tourism management
- Work experience as a Guest Service Officer within luxury hotels (preferred)
- Professional appearance and demeanor
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word)
