Host - Host - Regency Club 嘉宾轩礼宾专员
HyattSanya City, Hainan, China
Posted August 12, 2025
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 properties in more than 75 countries. The company manages a diverse portfolio of brands—from luxury Park Hyatt and Grand Hyatt to midscale Hyatt Place and Hyatt House, as well as all‑inclusive resorts under the Inclusive Collection. Hyatt differentiates itself through a comprehensive loyalty program (World of Hyatt), integrated technology services (Trisept Solutions), and destination‑management expertise (ALG Vacations). Its focus on personalized guest experiences, sustainable operations, and innovative design positions it as a preferred choice for travelers and business partners worldwide.
Job Description
Handles guest and internal customer complaints and inquiries, maintains positive guest and colleague interactions, assists with registrations, and ensures strict control of room keys.
Requirements
- Be familiar with the hotel’s products and services and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Meets and greets all guests and assists with registrations.
- Ensures the strict control of room keys.
- Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Benefits
- Comprehensive training program
- Opportunities for career advancement
