Host - Host - Regency Club 嘉宾轩礼宾专员
HyattHainan, China
Posted January 15, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in 75 countries under a portfolio of brands that range from luxury to all‑inclusive and boutique collections. The company’s core focus is delivering personalized guest experiences that enable people to be their best, supported by its World of Hyatt loyalty program, technology solutions, and destination‑management services. Hyatt’s distinctive value lies in its diverse brand mix—spanning the Timeless, Boundless, Independent, and Inclusive collections—combined with a strong commitment to care, innovation, and sustainable growth. Employees thrive in a culture that prioritizes guest satisfaction, collaboration, and continuous improvement, making Hyatt a sought‑after employer in the hospitality industry.
Job Description
The Host is responsible for providing excellent customer service, handling guest complaints and inquiries, and maintaining a positive working relationship with colleagues. The Host also assists with room key management and ensures the overall success of the hotel.
Requirements
- Be familiar with the hotel's products and services and policies
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner
- Maintains positive guest and colleague interactions with good working relationships
- Ensures the strict control of room keys
- Works closely with other Front Office personnel in a supportive and flexible manner
