宿泊部 フロントデスク アシスタントマネージャー/ Front Desk - Assistant Manger
HyattChiyoda, Japan
Posted January 15, 2026
Full Time
About the Company
Hyatt Hotels Corporation is a global hospitality leader operating over 1,000 hotels and resorts in more than 75 countries across six continents. The company offers a broad portfolio of brands—from luxury properties such as Park Hyatt and Grand Hyatt to lifestyle collections like Andaz and Alila, and inclusive resorts under the Hyatt Ziva and Secrets banners—catering to a wide range of traveler preferences. Hyatt differentiates itself through a customer‑centric philosophy, a robust loyalty program (World of Hyatt), and integrated technology and destination‑management services that enhance guest experiences and operational efficiency. The organization emphasizes a culture of care, empowering employees to deliver personalized service and continuously innovate across hospitality, culinary, and wellness offerings.
Job Description
Front Desk Assistant Manager role at a luxury hotel in Tokyo's Roppongi, managing Front Desk operations, handling guest requests, and providing excellent customer service.
Requirements
- Management of all Front Desk operations
- Support for operation of Check-in, Check-out and Cashier
- Assisting any kinds of guest requests by phone as well as responding emails from guests
- Preparation and Handling for Group guests
- Room control
- Handling complain from guests
- Excellent in customer service, team work and communication skills
- Fluent in Japanese and English (Business level)
- Basic PC Skills (Word, Excel)
