Microsoft Dynamics 365 Architect

HyerTek is seeking a Dynamics 365 Architect to lead the design, architecture, and delivery of enterprise solutions built on the Microsoft Power Platform and Dynamics 365 CE, with a primary focus on Customer Service and Field Service.

Requirements

• Lead the architecture and design of Dynamics 365 Customer Service and Field Service solutions across enterprise environments.
• Define and maintain solution architecture, environment strategy, and governance standards for D365 and Power Platform.
• Architect and oversee case management, service workflows, SLAs, work orders, scheduling, and Omnichannel capabilities.
• Design and guide integrations between D365, external systems, Azure services, and enterprise data platforms.
• Provide technical leadership across the full solution lifecycle (design, development, deployment, and sustainment).
• Lead solution design sessions and translate business requirements into scalable, maintainable architectures aligned with Microsoft best practices.
• Establish and enforce security models, roles, business units, and governance frameworks within Dynamics 365.
• Guide development of customizations including plugins, workflows, APIs, and Power Platform extensions.
• Ensure alignment with Microsoft architecture patterns, release management practices, and platform constraints.
• Lead environment and deployment strategy across Dev, Test, and Production.
• Conduct architecture and code reviews to ensure performance, scalability, and security standards are met.
• Act as an escalation point for complex production and integration issues.
• Partner with cross-functional teams (product, engineering, security, infrastructure) to drive successful delivery.
• Mentor developers and contribute to technical standards, reusable assets, and best practices.

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off (PTO) and company holidays
• Flexible work arrangements
• Professional development and certification support
• Employee assistance program (EAP)
• Life and disability insurance