HyerTek is seeking a Dynamics 365 Architect to lead the design, architecture, and delivery of enterprise solutions built on the Microsoft Power Platform and Dynamics 365 CE, with a primary focus on Customer Service and Field Service.
Requirements
- Lead the architecture and design of Dynamics 365 Customer Service and Field Service solutions across enterprise environments.
- Define and maintain solution architecture, environment strategy, and governance standards for D365 and Power Platform.
- Architect and oversee case management, service workflows, SLAs, work orders, scheduling, and Omnichannel capabilities.
- Design and guide integrations between D365, external systems, Azure services, and enterprise data platforms.
- Provide technical leadership across the full solution lifecycle (design, development, deployment, and sustainment).
- Lead solution design sessions and translate business requirements into scalable, maintainable architectures aligned with Microsoft best practices.
- Establish and enforce security models, roles, business units, and governance frameworks within Dynamics 365.
- Guide development of customizations including plugins, workflows, APIs, and Power Platform extensions.
- Ensure alignment with Microsoft architecture patterns, release management practices, and platform constraints.
- Lead environment and deployment strategy across Dev, Test, and Production.
- Conduct architecture and code reviews to ensure performance, scalability, and security standards are met.
- Act as an escalation point for complex production and integration issues.
- Partner with cross-functional teams (product, engineering, security, infrastructure) to drive successful delivery.
- Mentor developers and contribute to technical standards, reusable assets, and best practices.
Benefits
- Medical, dental, and vision insurance
- 401(k) with employer contribution
- Paid time off (PTO) and company holidays
- Flexible work arrangements
- Professional development and certification support
- Employee assistance program (EAP)
- Life and disability insurance