Client Service Manager - Commercial Insurance

The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.

Requirements

• Serve as the lead service contact to clients for assigned book of business.
• Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.
• Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.
• Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately.
• Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level.
• Serve as a back-up at all support levels as needed.
• Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.
• Perform other duties and special projects as assigned.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Time Off