Customer Experience Professional

Our Customer Experience Professionals will provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers.

Requirements

• Use available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage the client.
• Determine and assists with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general inquiries)
• Leverage problem solving skills and remains calm under pressure to resolve increasingly.

Benefits

• Sales opportunities
• Adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions.