Customer Support Representative

IBMC is a prominent business management consulting company in Indonesia, assisting a company based in Bali in hiring a Customer Support Representative.

Requirements

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.
• Familiarity with Helpdesk and Ticketing Systems is advantageous.
• Strong problem-solving abilities and attention to detail.
• Collaborative mindset with the ability to work effectively in a team.
• Willingness to work on weekends and the ability to adapt to a shift work system.
• Willing to work in shifts.
• Strong multitasking skills and the ability to perform well in a high-pressure environment.