ICANotes is seeking a highly adaptable Account Manager to support mid-sized and enterprise-level clients following implementation, delivering training, supporting adoption, and serving as a trusted point of contact throughout the client lifecycle.
Requirements
- Experience in account management, client success, training, or other customer-facing roles
- Comfort working directly with clients in professional on-site environments
- Strong communication, presentation, and interpersonal skills
- Ability to manage multiple accounts and priorities simultaneously
- Willingness and ability to travel up to 20% of the time
- Comfortable working independently while collaborating with cross-functional teams
- Strong problem-solving skills with a flexible, solutions-oriented mindset
- Experience in healthcare, health IT, SaaS, or regulated environments is a plus, but not required
Benefits
- Healthcare (medical, dental, vision) - company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options
- Basic term and optional term life insurance
- Short-term disability (paid for by the company) and long-term disability
- 401(k) and employer-matched retirement plan
- Paid time off that includes 8 sick leave days per year (80-hour annual rollover), 6 personal days per year (rollover all), and 12 vacation days per year (rollover all)
