Intern IT EHQ

We are looking for an IT intern to join our team. In this role, you will gain experience in IT by being the first point of contact for all IT-related services, ensuring smooth operations and excellent customer experience.

Requirements

• Provide 1st Level Support for hardware, software, and network issues.
• Respond to initial inquiries via phone, email, or online channels.
• Troubleshoot and resolve basic IT problems within defined timeframes, including password resets and standard application support.
• Escalate complex issues to Tier 2 support when necessary.
• Log all activities accurately and maintain ticket documentation.
• Ensure all helpdesk tickets are addressed and closed according to approved service levels.
• Deliver desktop support and assist with IT-related queries.