Fraud Operations Manager

ID.me is seeking a Fraud Operations Manager to lead the development and execution of our fraud processes across the ID.me ecosystem. This role is vital to powering ID.me's fraud prevention efforts — improving processes within the fraud team, developing strong cross-functional collaboration with other teams, and driving the adoption of automation and AI.

Requirements

• 5+ years of experience in fraud operations, risk management, or fraud analytics, with 3+ years in a leadership role.
• Proven experience in operations, process improvement, and/or project management
• Strong cross-functional collaboration skills, especially with Data, Product, Engineering, and Security partners.
• Deep understanding of fraud detection concepts, case management tools, and operational workflows.
• Ability to develop and implement scalable processes in a fast-paced, high-growth environment.
• Excellent problem-solving, communication, and leadership skills.
• Proficiency in tools like SQL, JIRA, or data labeling platforms.

Benefits

• Comprehensive medical, dental, vision, health savings account, flexible spending accounts
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Unlimited paid time off subject to the terms and conditions of the PTO policy
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit