Customer Service Agent (m/f/x)
Information Design One AGFrankfurt, Hesse, Germany • Germany
Posted October 23, 2025
Full Time
About the Company
iD1 is a leading IT systems integrator specializing in large-scale biometric identity management solutions for border control, law enforcement, government, corporate, community, and healthcare sectors. With a strong presence in Dubai and North America, iD1 positions itself as a global leader in identity management technology.
Job Description
The Customer Service Agent is responsible for interacting with customers, handling inquiries, processing requests, maintaining service records, and acting as a bridge between the development department and the customer. They provide a professional and empathetic service and are part of a team-oriented environment with ongoing training.
Requirements
- Record, process, maintain, and prioritize customer enquiries.
- Keep an eye on service level agreements.
- Act as an interface between development and customers.
- Demonstrate a high level of customer orientation and professional demeanour.
- Strong communication skills, empathy, and a commitment to customer service.
- Familiarity with JIRA and JIRA Service Desk.
- Very good command of German and English.
- Open-minded and team-oriented.
- Independent and process-oriented worker.
Benefits
- Training opportunities
- Work from home in Germany
- Varied project routine
- Open corporate culture
