Database Help Desk Analyst (41709)
Idealforce LLCPhoenix, Arizona, United States
Posted July 20, 2016
Contract / Temporary
About the Company
IDEALFORCE is a company that provides contract workers to its customers.
Job Description
IDEALFORCE has a CONTRACT position available immediately for a Database Help Desk Analyst to join our customer in Phoenix AZ.
Requirements
- Utilize SQL to mine and analyze data.
- Occasional testing of new applications to test functionality with companion applications.
- Responds to user requests for system help;
- Identifies causes of user problems and potential solutions;
- Enters problems information into an automated issue tracking system;
- Corrects pended encounters either directly, or through working directly with vendors:
- Runs scheduled production jobs;
- Test new production releases;
- Maintains Production Job Schedule;
- Prepares statistical reports on help desk utilization;
- Preparing, analyzing and reconciling reports
- Researching and problem solving report discrepancies;
- Performs other duties as assigned