Associate Director/ Director, Africa Operations

IDinsight is seeking an Associate Director/Director, Africa Operations to lead all operations in Africa, ensuring safe, compliant, cost-effective, and locally grounded client delivery. The role will oversee regional Ops Managers, develop strategies, and manage teams to drive operational effectiveness and staff experience.

Requirements

• 8+ years in operations, people operations, HR, or an adjacent function in international or multi-stakeholder environments
• Experience managing managers, setting direction, coaching for ownership, and holding teams accountable across geographies
• Strategic thinker who can hold the big picture while ensuring execution stays on track
• Strong financial judgment: experience owning budgets, guiding investment decisions, and communicating tradeoffs to senior leadership
• Experience overseeing statutory compliance, external audits, and operational coordination across multiple legal entities or country contexts
• Experience with safety, security, travel risk, or duty-of-care systems in complex operating environments
• Data-informed decision-maker who uses analysis to shape strategy, not just track activity
• Executive presence in written and verbal communication; able to represent the Ops function credibly in senior forums
• Sound judgment and discretion in handling sensitive people and organisational matters
• Fluency in English required; Professional French strongly preferred
• Working knowledge of compliance contexts in Kenya, Zambia, Senegal, and/or Morocco

Benefits

• Comprehensive international health insurance
• Mental health coverage
• Paid vacation
• Sick and parental leave
• Relocation benefits
• Travel stipend
• Technology and work-from-home stipends
• Professional development budget