IDinsight is seeking an Associate Director/Director, Africa Operations to lead all operations in Africa, ensuring safe, compliant, cost-effective, and locally grounded client delivery. The role will oversee regional Ops Managers, develop strategies, and manage teams to drive operational effectiveness and staff experience.
Requirements
- 8+ years in operations, people operations, HR, or an adjacent function in international or multi-stakeholder environments
- Experience managing managers, setting direction, coaching for ownership, and holding teams accountable across geographies
- Strategic thinker who can hold the big picture while ensuring execution stays on track
- Strong financial judgment: experience owning budgets, guiding investment decisions, and communicating tradeoffs to senior leadership
- Experience overseeing statutory compliance, external audits, and operational coordination across multiple legal entities or country contexts
- Experience with safety, security, travel risk, or duty-of-care systems in complex operating environments
- Data-informed decision-maker who uses analysis to shape strategy, not just track activity
- Executive presence in written and verbal communication; able to represent the Ops function credibly in senior forums
- Sound judgment and discretion in handling sensitive people and organisational matters
- Fluency in English required; Professional French strongly preferred
- Working knowledge of compliance contexts in Kenya, Zambia, Senegal, and/or Morocco
Benefits
- Comprehensive international health insurance
- Mental health coverage
- Paid vacation
- Sick and parental leave
- Relocation benefits
- Travel stipend
- Technology and work-from-home stipends
- Professional development budget