N2P- Tech Support Tier 1

As a Tier 1 Tech Support, you will provide support post-installation to our Business VoIP customers, resolving technical inquiries/issues and improving customer engagement. We look for detail-oriented and customer-focused individuals who can thrive in a fast-paced technology-driven environment.

Requirements

• High School Diploma
• 85% of English Proficiency
• 1+ Years of experience in tech support, desktop support, or a similar role
• Excellent Customer Service and great communication skills (written and spoken)
• Experience with remote desktop applications and help desk software
• Knowledge in CCNA (Network Monitoring, Routing Protocols, Cybersecurity, Satellite Technology, LAN and WAN networks, Linux servers, Telephone Plants PBX, Structured Wiring, Antennas)

Benefits

• Competitive Salary
• Bonuses
• Parking Subsidy
• Life and Medical Insurance
• Benefits and discounts
• Growth Opportunities
• Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)