We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.
Our Technical Support Representatives need to Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.
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Responsibilities and Duties- Receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the Boss Revolution clients.
- Experienced Customer Care Position handling Inbound/Outbound Calls and Email Support
- Must be able to work a flexible schedule
- Provide Remote Access.
- Follow standard Processes and Procedures
- Interact and coordinate with other departments to resolve Customers' issues
- Stay current with system information, releases, changes and updates
- Extensive Training provided. Technical support capabilities and/or experience preferred.
- Identifying hardware and software issues or errors.
- Speaking to customers to quickly get to the root cause of their problem and provide remote assistance
- Troubleshooting technical issues.
- Stay up to date with systems and products information, changes, and updates in the market to provide a quick resolution.
- Following up with clients and escalations to ensure the problem is resolved.
- Provide guidance and navigation to our customers to ensure they understand system’s functionality
- Deep dive and research answers and alternate solutions to the callers’ problems
- Coordinate with multiple departments related to Boss Revolution in order to offer full satisfaction
Qualifications- High School Diploma
- 85% of English Proficiency
- Software and Hardware knowledge
- Prior experience in tech support, desktop support, or a similar role.
- Customer Service and Tech Support Experience (Must)
- Excellent communication skills (written and spoken)
- Patient, helpful, empathetic, good listener & professional
- Attention to detail and good problem-solving skills.
- Experience with remote desktop applications and help desk software. (Desired)
- Goals and people oriented
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WE OFFER:
Competitive salary
Bonuses
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
