Customer Service Representative

The Customer Service Representative is responsible for providing best in class support for our customers. The CSR works collaboratively with internal partners to support customer activities such as customer orders, presale inquiries, and post-sale transactions.

Requirements

• Associates degree or 2-3 years of customer service or equivalent job-related experience
• Strong verbal, listening and written communication skills
• Working knowledge of Microsoft Office and Excel
• Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
• Ability to conduct problem solving in day-to-day operations
• Strong time management, multi-tasking and organizational skills
• Ability to work under pressure and to make decisions autonomously
• Strong attention to detail in a highly dynamic and changing environment
• Ability to apply critical thinking and analyze information

Benefits

• Medical, vision and dental coverage
• Employee Stock Ownership Program (ESOP)
• Short-term disability and long-term disability coverage
• Flexible Spending Account (FSA)
• Life insurance for you and your family
• Employee Assistance Program
• Supplemental Life and AD&D coverage (employee, spouse and dependent)
• Business travel insurance
• Voluntary critical illness and accident plans
• Tuition reimbursement for non-degree and degree granting educations programs
• A generous paid time off program
• Paid volunteer hours
• Founders Scholarship for employee's children or spouse attending college