Technical Support Specialist III

We're looking for a motivated Technical Support Specialist to provide remote technical assistance and resolve technical-related concerns to our customers. In this role, you'll liaise with our Field Service Technicians, Engineers, and Operations to ensure our technology, machines, and parts are optimized and fit for purpose.

Requirements

• Subject Matter Expert (SME) and go-to person for escalated technical support and product queries from internal and external stakeholders.
• Technical diagnostics and troubleshooting to resolve complex issues timely
• Adept use of Azure ticketing system to ensure final resolution within SLA with documented timeline for reporting
• Regular review of spare parts list for validation and prioritising parts based on specific machine requirements
• Train and support contractors, customers, and employees, including training manual and refresher courses

Benefits

• IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged.