Assistant Guest Experience Manager - InterContinental Hayman Great Barrier Reef
IHGQueensland, Australia
Posted March 5, 2026
76000 - 76000 AUD
Full Time
About the Company
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries.
Job Description
The Assistant Guest Experience Manager role involves supporting the delivery of exceptional guest experiences on Hayman Island, with responsibilities including guest communication, preference understanding, and service standard maintenance. The role contributes to maintaining a high-performing, guest-focused culture and supports financial and business outcomes. A bachelor's degree in Hotel Management or Business Administration is desirable, with experience in front office supervisory or duty manager roles in 5-star hotels or resorts also required.
Requirements
- Related experience in Front Office Supervisory / Duty Manager in a 5 star hotel or resort
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration desirable
- Demonstrated guest interaction and specialist service experience essential
- Must speak fluent English
- Tech Savvy
- Full and valid drivers licence
Benefits
- World class Staff Facilities
- An exciting and ever-changing Staff Event Calendar
- Extensive career development opportunities
- A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties
